Refund & Shipping Policy

This policy covers subscriptions and physical products sold on getqr.art, operated by Oleksandr Pokariev, Poland. Questions: support@getqr.art.

Subscriptions

• You can cancel anytime from your account’s billing portal. Access continues until the end of the period you already paid for; it does not renew after that.
• Because paid features are available immediately, subscription fees are generally non-refundable once a billing period has started. If you were charged in error or ran into a problem, email us within 14 days and we’ll make it right.

Physical products (QR stickers)

Shipping

• We ship worldwide. Your shipping address is collected securely at checkout.
• Orders are printed to order. Typical production time is 2–5 business days, plus carrier delivery time which varies by destination (commonly 1–4 weeks internationally).
• Any duties or import taxes charged by the destination country are the recipient’s responsibility.

Returns & refunds

• Stickers are custom-printed from your QR design, so they can’t be resold and are not returnable for change of mind.
• If your order arrives damaged, defective, or incorrect, email support@getqr.art within 14 days of delivery with a photo — we’ll reship or refund it.
• If an order is lost in transit or never arrives within a reasonable time, contact us and we’ll resolve it with a reship or refund.

How refunds are issued

Approved refunds are returned to your original payment method via Stripe, typically within 5–10 business days depending on your bank.

Need help with an order? Contact us.